tabaja Responsible Gaming

tabaja operates exclusively as an adult entertainment platform. All forms of gambling available on the tabaja platform — including live casino games, cricket betting, slots, and crash games — are strictly restricted to individuals who are 18 years of age or older. This is a firm, non-negotiable requirement that applies to every player in Bangladesh and any other jurisdiction.

During the account registration process, all players are required to confirm that they are aged 18 or above. tabaja enforces this requirement through a rigorous Know Your Customer (KYC) identity verification process. Players may be asked at any stage to provide documentary proof of age — typically a valid National Identity Card (NID) or passport — before deposits, withdrawals, or continued play are permitted.

Protecting Younger People

tabaja urges all adult players who share devices or internet connections with younger family members to take appropriate steps to prevent underage access to the tabaja platform. Recommended measures include:

• Enabling parental control software on shared devices and home internet connections.
• Never sharing your tabaja account credentials, username, or password with any other person.
• Logging out of your tabaja account completely when you are not actively using it.
• Using a device lock or password screen on any device where the tabaja platform is accessed.

Problem gambling can develop gradually and is not always easy to recognise in yourself or in someone close to you. tabaja encourages all players to check in honestly with themselves on a regular basis. The earlier problem gambling is identified, the easier it is to address with the right tools and support.

Gambling becomes problematic when it interferes with a person's financial stability, mental health, relationships, or responsibilities at work or at home. It is characterised not just by the amount of money lost, but by a person's inability to control how much time and money they spend gambling, even when they want to stop.

Self-exclusion is one of the most effective tools available to a player who feels that their gambling is getting out of control. When you activate self-exclusion on your tabaja account, you are making a firm commitment to take a break from the platform for a defined period — or permanently. tabaja takes self-exclusion requests very seriously and processes them promptly.

How Self-Exclusion Works at tabaja

• Temporary Self-Exclusion: Choose an exclusion period of 1 month, 3 months, 6 months, or 12 months. During this period, your tabaja account will be suspended and you will be unable to log in, deposit, or place bets.
• Permanent Self-Exclusion: If you feel that you need to stop gambling indefinitely, you may request a permanent self-exclusion. This closes your tabaja account permanently. Reactivation is not possible.
• Marketing Suppression: Once a self-exclusion is in place, tabaja will immediately remove you from all promotional email, SMS, and WhatsApp marketing lists. You will not receive any bonus offers or promotional communications during your exclusion period.
• Fund Withdrawal: If you have a positive account balance at the time of requesting self-exclusion, tabaja will process a withdrawal to your registered bKash, Nagad, or Rocket account before the exclusion takes effect.

How to Request Self-Exclusion

To activate self-exclusion on your tabaja account, contact our support team through any of the following channels and clearly state that you wish to self-exclude, along with the duration you are requesting:

• Live chat, available 24/7 directly on the tabaja platform.
• Email: support@tabaja.net — please include your registered username and your requested exclusion period.
• WhatsApp: +880 1700 000000.

Setting a deposit limit is one of the simplest and most practical steps any tabaja player can take to keep their gambling within a budget they are comfortable with. Deposit limits allow you to define the maximum amount you are willing to deposit into your tabaja account over a given time period, ensuring that you never spend more than you have consciously decided to allocate to gambling.

Available Limit Types

• Daily Deposit Limit: The maximum amount, in Bangladeshi Taka (৳), that you may deposit into your tabaja account within any single calendar day.
• Weekly Deposit Limit: The maximum amount you may deposit across any rolling 7-day period.
• Monthly Deposit Limit: The maximum amount you may deposit across any rolling 30-day period.

How Limit Adjustments Work

tabaja applies a deliberate cooling-off mechanism to deposit limit changes, designed to prevent impulsive increases in the heat of the moment:

• Decreasing a limit takes effect immediately. If you lower your daily deposit limit from ৳5,000 to ৳2,000, the new lower limit applies from the moment the change is confirmed.
• Increasing a limit is subject to a mandatory waiting period of at least 7 days before the higher limit becomes active. This cooling-off period gives you time to reconsider before a higher spending ceiling takes effect.

To set or modify your deposit limits, contact the tabaja support team via live chat or email. Our team will apply the requested change to your account and confirm it in writing.

Sometimes a player simply needs a short break without wanting to commit to a full self-exclusion. tabaja's time-out feature provides exactly that — a temporary pause on account activity that gives you space to reflect, rest, and return to gambling only when you feel ready and in control.

Time-Out Periods Available

• 24-Hour Time-Out: Your account is suspended for 24 hours. Access resumes automatically after the period expires.
• 7-Day Time-Out: A one-week pause on all account activity, ideal if you feel you need a longer break than a single day.
• 30-Day Time-Out: A full month's break from the tabaja platform. Your account and balance remain intact and resume after 30 days.

Session Duration Reminders

tabaja also offers optional session-duration reminders — periodic on-screen alerts that notify you of how long you have been playing in a single session. These reality checks are displayed at intervals you choose (every 30 minutes, every hour, or every 2 hours) and give you the opportunity to review your session activity and decide whether to continue or stop.

Research consistently shows that players who use session reminders make more considered decisions about when to stop, and are less likely to develop problematic gambling patterns over time. tabaja encourages all players to enable this feature, particularly if they play for extended sessions.

Loss Limits

In addition to deposit limits, tabaja also offers optional loss limits — a maximum amount you are willing to lose within a given time period. Once your loss limit is reached, the system prevents further play until the limit period resets. Like deposit limit reductions, loss limit reductions take effect immediately, while increases require a mandatory 7-day cooling-off period.

Beyond the core self-exclusion and limit-setting features, tabaja provides a broader suite of player protection tools designed to support healthy, informed gambling habits across the platform.

If you believe that gambling is becoming a problem for you — or if you are concerned about someone close to you — the most important step is to reach out for help. Problem gambling is a recognised condition that responds well to professional support, and there is no shame in asking for assistance. Acting early is always the right choice.

Contact the tabaja Support Team

The tabaja support team is available 24 hours a day, 7 days a week, and is trained to handle responsible gaming enquiries with empathy and confidentiality. If you contact us about a gambling concern, we will:

• Listen without judgement and treat your situation with complete discretion.
• Immediately activate any protective tool you request — self-exclusion, deposit limits, time-out, or account closure.
• Help you access your account activity statement so you have a clear picture of your gambling history.
• Remove you from all marketing communications instantly upon request.
• Provide guidance on professional support resources available in Bangladesh and internationally.

How to Reach tabaja Support

• Live Chat: Available 24/7 on the tabaja platform — the fastest way to reach our team.
• Email: support@tabaja.net — responses within 5 business hours for responsible gaming matters.
• WhatsApp: +880 1700 000000 — for urgent responsible gaming requests.

Professional Support & Helplines

tabaja encourages players who are experiencing serious gambling-related difficulties to seek professional counselling in addition to using the platform's built-in tools. While tabaja does not endorse specific third-party organisations, we encourage players to search for certified gambling addiction counsellors and mental health professionals operating in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other major cities across Bangladesh. Many certified counsellors offer confidential telephone and online consultations for individuals concerned about their gambling habits or those of a family member.

The most effective responsible gaming strategy is a proactive one. Rather than waiting for gambling to become a problem before taking action, tabaja encourages all players to build healthy habits from the very start of their time on the platform. The following tips reflect best practices for safe, enjoyable gambling.

Before You Play

• Set a budget before you start. Decide in advance exactly how much money you are comfortable spending, and treat that amount as your total entertainment budget — not as an investment with an expected return.
• Set a time limit. Decide how long you plan to play before you begin, and stick to it. Use a phone alarm or the tabaja session reminder feature to keep yourself accountable.
• Never gamble when you are upset, stressed, tired, or under the influence of alcohol. Decision-making is significantly impaired in these states, and gambling losses are more likely to escalate.
• Understand the games. Take time to understand the rules and odds of any game you play on the tabaja platform. Games of chance are designed to be entertaining, and the house always has a mathematical edge over time.

While You Play

• Take regular breaks. Step away from the screen at least once per hour. Use breaks to assess how you feel and whether you want to continue.
• Never chase losses. If you have reached your budget for the session, stop playing. Increasing your bets to recover losses is one of the most common patterns of problem gambling.
• Keep gambling in perspective. Winning is never guaranteed. Approach every session as a form of entertainment you are paying for, and treat any winnings as a pleasant surprise rather than an expectation.
• Balance gambling with other activities. A healthy lifestyle includes a wide range of leisure activities. If gambling is becoming your primary source of enjoyment or stress relief, that is a sign worth paying attention to.

After You Play

• Review your session. Take a moment to reflect on how the session went — not just financially, but emotionally. Did you feel in control throughout?
• Track your monthly activity. Request a tabaja account activity statement once a month and review it honestly. If your spending or session times are increasing month on month without a conscious decision to change them, consider setting tighter limits.
• Talk to someone you trust. Sharing your gambling habits openly with a trusted family member or friend is a powerful form of accountability. If you are not comfortable doing so, that may itself be a warning sign worth reflecting on.